Privacy policy at WinBerry Casino
Every deposit, every spin and every withdrawal request at WinBerry Casino leaves a data trail — and this independent review breaks down exactly what the operator collects, why it holds that information, and what Canadian players can demand back. Read it before you hand over an ID scan, not after.
What personal information does WinBerry collect?
WinBerry Casino collects the identity, contact, financial and technical data it needs to open an account, verify a player and process payments in Canadian dollars. That means your name, date of birth, address, email, deposit and withdrawal records, plus device and session data captured automatically while you use the site.
The categories break down into information you type in yourself and information the platform records in the background. Registration is the first collection point — the sign-up form asks for the essentials, and the details of that flow live here: WinBerry registration process.
- Identity data — full name, date of birth and nationality, used to confirm you meet the 19+ age requirement (18+ in Alberta, Manitoba and Quebec).
- Contact data — email address, phone number and residential address, including the province you play from.
- Financial data — deposit and withdrawal history tied to Interac e-Transfer, Visa, Mastercard, Paysafecard, e-wallets or crypto (BTC, ETH, USDT), and the wallet or account ownership evidence attached to them.
- Verification documents — the KYC file described further down, submitted when the operator requests it.
- Gameplay data — bets placed, sessions opened, bonuses claimed and wagering progress on offers such as the 35x welcome terms.
- Technical data — IP address, browser type, device identifiers, operating system and connection timestamps.
How is the data actually collected?
Three routes, and they overlap. First, direct submission: you fill the registration form, enter payment details at the cashier, or upload documents to the verification section. Second, automated capture: the platform logs technical and behavioural data as you browse, which is how it flags an account trying to play from Ontario or another restricted market such as Germany, Spain or the United Kingdom.
Third, third-party sources. Payment processors confirm whether an Interac e-Transfer or card transaction cleared, and identity-verification partners cross-check the documents you upload. The operator does not need your banking password to do any of this — it receives confirmations, not credentials.
Cookies and tracking technologies
Cookies keep a WinBerry session alive between page loads and remember whether you have already dismissed a banner or accepted a bonus prompt. Without the strictly necessary ones, logging in and staying logged in simply breaks. Others are optional and can be refused through your browser settings.
| Cookie type | What it does | Can you refuse it? |
|---|---|---|
| Strictly necessary | Maintains your login session, secures the cashier, applies geo-restriction rules | No — the account will not function without them |
| Functional | Remembers language preference (English or French) and display settings | Yes, at the cost of re-setting preferences each visit |
| Analytics | Aggregates which pages and games are opened, to shape the lobby | Yes, via browser controls |
| Marketing | Measures which promotional links brought traffic to the casino | Yes, via browser controls |
Why WinBerry processes your personal information
WinBerry Casino processes personal data to run your account, pay you, meet its licensing obligations under the Anjouan licence, and stop fraud and underage play. Each purpose has a defined legal basis — contract performance, legal obligation, legitimate interest or your consent — and none of them is optional decoration.
The purposes behind each data set
- Account operation — creating your profile, holding your balance in Canadian dollars with no conversion fees, and crediting winnings.
- Payment processing — routing deposits from $10 through Interac e-Transfer, Visa, Mastercard, Paysafecard or e-wallets, and pushing withdrawals back out within the stated 0–24 hour window.
- Identity and age verification — confirming you clear the 19+ threshold (18+ in Alberta, Manitoba and Quebec) and are not playing from Ontario or another blocked jurisdiction.
- Anti-fraud and AML — spotting duplicate accounts, bonus abuse against the C$7 max bet rule, and suspicious transaction patterns.
- Bonus administration — tracking wagering progress on the welcome package and on the CANUCK300 promo code offer.
- Support — resolving tickets through 24/7 live chat or support@winberry.casino in English and French.
- Responsible gambling — applying limits and self-exclusion requests. The tools available are covered here: Responsible Gambling.
Legal basis for processing
| Processing activity | Legal basis | What happens if you refuse |
|---|---|---|
| Opening and running the account | Performance of the user contract | No account can be created |
| KYC and age checks | Legal and regulatory obligation | Withdrawals stay blocked |
| Fraud detection and AML monitoring | Legal obligation and legitimate interest | Not refusable while the account is active |
| Marketing emails and promotional offers | Consent | Nothing — you keep playing, you just stop receiving offers |
| Analytics cookies | Consent | Nothing — core gameplay is unaffected |
How long the data is kept
Retention is not open-ended, but it is not short either. Anti-money-laundering rules force gambling operators to hold identity and transaction records for years after an account closes, so deleting your profile does not wipe the financial history behind it. Marketing consent records, by contrast, disappear once you withdraw consent and the operator has logged the opt-out.
The practical consequence: if you self-exclude or close your account, expect WinBerry to retain your verification file and payment ledger for the statutory period, then erase it. The binding retention wording sits in the site’s own contractual documents: WinBerry terms and conditions.
Who WinBerry shares your data with and how it is secured
WinBerry Casino shares personal data with payment processors, game studios, KYC providers and the Anjouan regulator — never with unrelated advertisers who buy player lists. Transfers run over encrypted connections, and verification documents sit in restricted storage that ordinary support agents cannot browse at will.
Third parties in the chain
- Payment providers — Interac e-Transfer, Visa and Mastercard acquirers, Paysafecard, e-wallet operators and blockchain networks for BTC, ETH and USDT transactions. They receive only what a transaction requires.
- Game suppliers — Pragmatic Play, Yggdrasil, Hacksaw Gaming, Play’n GO, Endorphina, TaDa Gaming, Betsoft, Fazi and OneTouch receive session and wager data so their titles run and pay out correctly. They do not need your ID.
- Identity-verification partners — the services that check your documents against the details on file.
- Regulatory and legal recipients — the Anjouan Offshore Financial Services Authority under Computer Gambling Law No. 007 of 2005, and any lawful order that compels disclosure.
- Corporate entities — Bitpulse Solution Limitada as owner, and 3-102-937610 SRL, the Costa Rica company named in the Terms as operator (registration number 3102937610, registered office in San Jose, Montes de Oca, Barrio Dent).
Security measures protecting your account
Encryption in transit is the baseline: card numbers, Interac details and uploaded documents travel over secured connections rather than plain HTTP. Access to verification files is restricted to staff who need it for a specific check, and payment credentials are handled by the processors rather than stored in full on the casino side.
Your side of the bargain matters just as much. A unique password, an email account you alone control, and a refusal to share screenshots of your cashier with strangers do more for your privacy than any server-side control. The operator also runs provably fair games, meaning outcome integrity can be checked independently rather than taken on faith.
International data transfers
WinBerry is not a Canadian-licensed operator. It runs under an offshore Anjouan licence No. ALSI-202510054-FI2, with corporate structures in Costa Rica, so your data leaves Canada the moment you register. That is the honest trade-off of playing at an offshore brand: Canadian privacy regulators have no direct supervisory power over the operator, and your practical remedy is the contractual one written into the casino’s own terms.
Payment data follows its own path — an Interac e-Transfer is settled through Canadian banking rails, while a card payment or a crypto cashout crosses borders through international networks. The overview of each rail is here: WinBerry payment methods.
Your rights and how to contact WinBerry about privacy
You can ask WinBerry Casino to show you the data it holds, correct anything wrong, delete what it is not legally required to keep, and stop sending you marketing. Requests go to support@winberry.casino or 24/7 live chat, in English or French, from the email address registered on the account.
Access, correction and deletion
- Access — request a copy of the personal data on file, including transaction and verification records.
- Correction — fix a misspelled name, an outdated address or a changed phone number. Do this before requesting a withdrawal, because mismatched details stall payouts.
- Deletion — ask for erasure of data the operator has no legal reason to retain. AML records survive this request until their statutory period expires.
- Restriction and objection — challenge processing based on legitimate interest, or ask that it be paused while a dispute is examined.
- Portability — receive your submitted data in a transferable format.
What KYC documents you may be asked for
Verification is where most privacy questions get real, because this is the stage where you hand over identity documents. KYC may be required before withdrawals are released, and priority processing applies to verified players.
- Valid government-issued photo ID (passport, national ID card or driver’s licence) showing photo, name and date of birth.
- Proof of address — a recent utility bill, bank statement or government correspondence not older than three months.
- Payment verification — bank statements or screenshots showing ownership of the payment methods used.
- Enhanced Due Diligence covering source of funds or wealth, for high-risk profiles or transactions exceeding $10,000 USD.
Opting out of marketing and managing preferences
Marketing consent is separate from your account contract. Withdraw it and the promotional emails stop, while transactional messages — withdrawal confirmations, verification requests, security alerts — keep arriving, because they are part of running the account rather than selling to you.
Cookie preferences are managed in your browser: clear stored cookies, block third-party ones, or run a private window. Refusing analytics and marketing cookies does not lock you out of the lobby. The full brand overview sits here: WinBerry review.
Contacting the operator about privacy
Two channels are documented: support@winberry.casino by email, and 24/7 live chat on the site, both staffed in English and French. Write from your registered email address, state clearly which right you are exercising, and describe the data set involved — a vague “delete everything” message takes longer to action than a specific one naming your account and the records you mean.
Frequently asked questions about WinBerry
Is WinBerry legal in Canada?
WinBerry holds an Anjouan licence No. ALSI-202510054-FI2, not a Canadian one, and accepts players from Canada excluding Ontario. Players must be 19 or older, or 18 in Alberta, Manitoba and Quebec. As an offshore operator it falls outside Canadian regulatory supervision, so disputes are handled under its own terms and licence.
How do I create a WinBerry account?
Registration runs through the sign-up form, where you enter your email, set a password, choose Canadian dollars and confirm your age and province. KYC documents — photo ID, proof of address and payment verification — may be requested before your first withdrawal is released, so accurate details from the start save delays later.
What payment methods does WinBerry support in Canada?
Interac e-Transfer leads for Canadians, with deposits from $10 and withdrawals within 24 hours after verification (minimum C$50 for Interac cashouts). Visa and Mastercard take 1–3 business days, Paysafecard and e-wallets clear within 24 hours, and crypto in BTC, ETH or USDT is available as a secondary option.
How do I claim the WinBerry welcome bonus?
Fund your account and opt in at the cashier. The welcome offer is max. 425% up to C$3,000 + 675 Free Spins, with a first deposit of 100% up to C$1,422 + up to 250 free spins and a minimum C$35 deposit. Wagering is 35x, max bet C$7, free spins bet C$0.20.
Now that you know exactly what data changes hands and what rights you keep, the decision is yours to make with open eyes.